Essential People Metrics

Covering Assessment Criterion 3.1 from the FREE02 People Professional Technologies unit, this video walks through the core quantitative measures that people professionals rely on to understand workforce health. The video addresses staff turnover in detail — including the distinction between voluntary, involuntary, regretted and functional turnover — alongside absence metrics such as the absence rate, frequency rate and the Bradford Factor. Engagement measurement, performance data including objective achievement and quality indicators, and the financial cost implications of employee departures all feature as named subjects within the video.

The video also covers diversity, equity and inclusion metrics, examining how demographic composition, pay gap analysis and progression rates across different groups are tracked and interpreted. Pay metrics more broadly, including how individual pay sits relative to pay bands and the total cost of employing a workforce, are addressed alongside a discussion of why these areas require particular care. The content connects individual metric categories to the wider question of how organisations use data to understand what is actually happening with their people, rather than treating each figure in isolation.

Workforce planning, the role of dashboards and KPIs in presenting people data, the importance of triangulating quantitative metrics with qualitative insight, and the distinction between correlation and causation all sit within the video's scope. Taken together, the video gives AC 3.1 its full treatment by connecting the specific metrics — turnover costs, Bradford Factor weightings, DEI pay gap data, engagement survey scores — to the broader analytical question of how people data can support organisational decision-making.