Training and Ongoing Monitoring

Covering Assessment Criterion 3.3 of FREE08 – People Professionals and Artificial Intelligence (AI), this video addresses how organisations can implement AI in people practice in a responsible and controlled way, with a particular focus on data protection controls, training and capability building, and the sustained monitoring that responsible deployment demands. The video looks at the specific obligations created by the UK GDPR and the Data Protection Act 2018 in the context of AI use, including legal bases for processing personal data, data minimisation, anonymisation requirements, and the rights individuals hold in relation to solely automated decision-making. It also examines the risks that arise when AI systems — especially cloud-based platforms — handle categories of sensitive employee data such as health information, disciplinary records and salary details.

The video turns to the competencies and ethical thinking that HR teams need before and after an AI tool goes live. It covers the components of effective AI training programmes, distinguishing between technical literacy, practical skills with approved tools, and critical evaluation of AI outputs for accuracy and bias. Alongside these practical competencies, the video introduces ethical frameworks structured around questions of fairness, transparency, accountability and human dignity, presenting these as tools for navigating decisions where the appropriate course of action is not immediately clear.

Phased implementation and ongoing monitoring form the third strand of the video's coverage. Pilot testing as a method for controlled, limited-scale trialling before broader rollout is discussed alongside a staged progression from pilot group through to organisation-wide adoption. The video also addresses the mechanics of post-deployment oversight, covering output quality reviews, outcome analysis, user feedback, incident tracking and the accountability structures — including defined roles and ownership — that hold responsible AI use together. A worked example centred on an AI screening tool in recruitment draws these elements into a single coherent scenario.