Skills for Working with AI

Aimed at people professionals navigating an increasingly AI-enabled world of work, this video addresses Assessment Criterion 2.3 of FREE08 by examining the skills that shape whether AI leads to job displacement or job enhancement. The four core areas covered are digital literacy, prompt writing, critical thinking, and data interpretation — each treated as a professional requirement rather than an optional extra. The discussion is grounded in the reality that skill development is what determines the workforce impact of AI, making the content directly relevant to conversations about job redesign, reskilling, and the shifting boundary between routine administration and strategic HR work.

Digital literacy is explored well beyond basic software competence, touching on machine learning principles, AI limitations, and the question of bias in AI outputs — including how those outputs affect employee experience and perceptions of fairness. Prompt writing is addressed as a relatively new form of professional communication, covering how clarity, context, and iteration influence the quality of AI-generated responses. The video gives comparable attention to critical thinking, framing it as the necessary counterweight to AI-generated content that may be confident in tone but inaccurate, contextually incomplete, or misaligned with organisational values and legal requirements.

Data interpretation rounds out the four-skill framework, with the video distinguishing between the technical production of analytics and the more practically useful ability to read dashboards, identify trends, and translate workforce data — including engagement survey results — into actionable recommendations. Taken together, the skills are presented as interdependent, and the video situates them within broader FREE08 themes of change management, resistance to AI adoption, and the HR profession's role in supporting workforce transition.